June 1, 2022-trains.com-
Grass-roots organization seeks to restore Sightseer Lounge, other amenities cut by management.
"There is no Sightseer Lounge on this train. Once again, there is no Sightseer Lounge on this train,” emphasized the public-address announcement. “You must buy food to sit in the café car; if you don’t buy food and we see you sitting in the café, we will ask you to return to your seat.”
Another announcement warned passengers not to bring laptops into the car. There was, of course, no “fasten seat belt” sign or announcement, but there might as well have been. The message was clear: passengers were basically expected to stay where they were.
A recent round trip on the Chicago-San Antonio, Texas, train — once nurtured by the home-grown Texas Eagle Marketing and Performance Organization, or TEMPO — showed how service has been castrated from Washington, D.C., by a cost-enamored management and a complicit board of directors.
Photo credit: Trains.com (shown with Sightseer Lounge that has now been removed)